Maintenance plans: keep a delivered tool working
15 views · by Kevin J Bruno · updated 5 days ago
A maintenance plan is a monthly fee that keeps delivered work working after the free support period: typically updates for each new Revit version, fixes, and a few hours of small changes. BIMeta offers it on a delivered request; your firm accepts it by typing your name, or declines.
Where to find it
On a delivered request, inside the Delivered card: Maintenance plan: … a month. When BIMeta offers one, the person who asked is emailed (A maintenance plan to accept: …).
Who can use it
Owners accept any plan. IT Staff and BIM Managers accept plans whose monthly fee is within the firm's acceptance limit. Owners, IT Staff and BIM Managers can decline an offer or cancel an active plan.
A tour
- Maintenance plan: $180 a month and its badge: Waiting for your answer or Active.
- What it covers, as BIMeta wrote it (for example Updates for each new Revit version, fixes after the free support period, and up to 2 hours a month of small changes.).
- For an active plan: who accepted it and from when it's billed (Accepted by Avery Brooks. Billed monthly from 2026-10-01 for the month just finished; cancel any time and the month you cancel in is the last one billed.).
- For an offer: Type your full name to accept, Accept the plan and Decline. For an active plan: Cancel the plan.
How to…
Accept a plan
- Read what it covers.
- Type your full name in Type your full name to accept.
- Click Accept the plan. You see Maintenance plan accepted. It starts on the first of next month.
Decline an offer
- Click Decline. You see Maintenance plan declined.
Cancel an active plan
- Click Cancel the plan. You see Maintenance plan cancelled. This month is the last one billed.
BIMeta is emailed after each answer.
Billing
An active plan is invoiced on the 1st of each month for the month just finished, starting with the month it starts in. Cancelling ends it: the month you cancel in is still billed, and nothing after. BIMeta can also end a plan from its side.
Tips and good to know
- While a plan is active, Report a problem stays available even after the free support period.
- A request has at most one plan offered or active at a time.
FAQ
Can we change what the plan covers?
Ask in the conversation. BIMeta can end the current plan and offer a new one.
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